Page 7 - 2022 WHFF Offical Program

Saturday, July 30 through Saturday, August 6, 2022

FESTIVAL FAQ

Virtual Festival Schedule Info Watch Your Virtual Films
How are virtual films scheduled during the 2022 Festival? Please note that the following information is general and may not apply to your specific
Festival watch dates: July 30th at 8 am through August 6th at 11:59 pm. Once device. We do not guarantee that you will be able to stream to your television. Devices
you’ve created your account, a pass holder will be able to log into the streaming have different settings and connection instructions, even within a brand. We will try to
system from anywhere inside the US. If you are a pass holder, you will be able to assist you connecting to your television, but we recommend that you contact the prod-
log in and watch any film at any time during the Festival, consistent with your level uct manufacturer if you have trouble connecting beyond our ability to help.
of pass access. Reminder: certain films are only available in MA. What are the system requirements?
Individual Ticket: If you purchase an individual ticket, once you purchase the You can watch content on PCs running Windows 7+, and Intel-based Macs running
ticket, you will receive an email with an active link to the film or event. OSX 10.12+. You can also watch films on Android tablets and phones using Chrome,
and on iPhones and iPads using Safari.
Please note: All filmmaker Q&A’s and events will be held at in-person screenings
only. We will record some events and post them on the Festival You Tube channel Do I need to download an app to watch?
following the Festival. No, you do not need to download and install and app to watch. We do not offer
Filmmaker Chats before the Festival events on Apple TV app or Roku.
Filmmaker Chats will be held at 10 am daily from July 25 –July 29 and live What are the requirements for Windows computers?
streamed on the Woods Hole Film Festival’s Facebook Page. Windows 7, Windows 8.1 or Windows 10
What time zone does the schedule use? Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recom-
All times are based on Eastern Standard/Daylight Time. mend using the latest version of your browser. Internet Explorer is not supported.
What are the requirements for Mac computers?
Mac OSX 10.12 or later
Caution: Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend
The link that you receive to access a film is specific to your ticket. using the latest version of your browser.
If you start to watch a film, you will only be able to watch a film on one Can I watch content on my iPhone/iPad?
WiFi IP address. You will not be able to start watching the film on one device Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you
and finish watching on another unless you are in one location and using the must have “Screen Mirroring” turned off for content to play.
same WiFi IP address. Please make sure you are using WiFi and not data
when you begin to watch a film. In addition, you will not be able to share Can I watch content on my Android Device?
the link with anyone else once you have started watching it. Once you Yes, you can watch content using Chrome on Android 6.0 or later.
begin to watch a film you will have 48 hours to finish watching it. You will Can I Chromecast content?
be able to watch a film more than once within the 48 hour window on the It is possible for you to Chromecast from a Chrome web browser on PC and Mac
same device, WiFi IP address. computers as well as Android devices by selecting the cast button in the bottom
right-hand side of the player. Reminder: Screen Mirroring is not supported, so a
lightening adapter will not work.
Access Your Virtual Screen Here is a link to a You Tube video for Google Cast also known as Chromecast:
https://www.youtube.com/watch?v=AFzmLg0zWgU
When will I have access to my virtual event or live stream? Can I AirPlay to my AppleTV?
If you are a passholder, your event access begins on July 30th at 8 am and ends on You can AirPlay from most browsers if you have Apple TV by selecting the cast
August 6th at 11:59 pm. During the Festival, the films may be watched at your leisure button on the bottom right-hand side of the player.
or according to the suggested watch schedule. If you are a ticket purchaser, you will
receive a Virtual Access email at the email address used to purchase your ticket. Here is a link to a video for airplay and Apple TV.
I can’t find my Virtual Access email, what do I do? https://www.theverge.com/21248047/airplay-apple-tv-how-to-stream-iphone-
macbook-watch-video
Be sure to check Spam, Junk, and Promotions folders. Most customers who couldn’t
find their invitation e-mail were able to locate it there. Search your mailbox using You may also be able connect your device directly to your TV with an HDMI cable.
“Woods Hole Film Festival” or the email address donotreply@mail.goelevent.com. Please check your computer and television settings to make sure the picture and sound
will both work. Do not use screen mirroring or the picture will not come through.
I can’t find the virtual event access email?
For ticket purchasers only, you can access the virtual event from your Elevent ac- What happens if I forget my password?
count on the Order History page. If not logged in, you will need to login first. You will Use the password reset option on the login page to reset your password. You will
see a view button displayed with the order details. Pass holders cannot access their need access to the e-mail address you use to log in.
invitation through their Order History. However, if you have already set up your virtual Why does video playback stall or not play smoothly?
festival account, you can go to https://woodshole.elevent.tv to log in again. The streaming service uses adaptive bitrate streaming, which means the stream-
I don’t see the view button on my order history page, what do I do? ing quality will automatically adjust based on your internet speed. If your internet
The view button will appear at the scheduled date and time for the virtual event. connection is weak or inconsistent, you may experience problems during play-
If you believe the virtual event should be available for viewing and is not, please back. If you’re on WiFi, try moving closer to your router.
contact us at support@woodsholefilmfestival.org.

Passholder and Ticketholder Rules:

No portion of any film or event may be copied or distributed in any format or shared and the pass holder and/or ticket holder agrees to abide by all Festival rules,
including, but not limited to the Code of Conduct and any Covid Protocol required at a Festival Venue. Failure to abide by Festival rules may result in immediate loss
of access to films and events, both in-person and virtual. No refunds will be given.

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