2019
SATURDAY, JULY 31 THROUGH
SATURDAY, AUGUST 7, 2021
Facebook Instagram Twitter

Virtual How To & FAQ

Important Information About Non-Festival Virtual Events and Tickets


How To Purchase A Virtual Ticket

This link will take you to Elevent, the Festival ticketing system.

To purchase a virtual ticket:
Search for the film or event you would like to attend and click on select that film or event. If you don’t have an account with Elevent Ticketing you will need to register and create an account first.  After you complete your purchase, you will receive an email confirmation to the email address registered with the account. THIS IS NOT YOUR VIRTUAL TICKET. You will receive a separate e-mail with a personal link to view the film approximately one hour before the virtual film is available to view. If you can’t find the email with your ticket, you can find it in your Elevent Order History.

Ticket Quantity:
You need purchase only one ticket per household to watch a film. If you have multiple people in your household who will be watching, we encourage you to make a DONATION during the checkout process or any time you feel compelled. (Donations to the Woods Hole Film Festival are tax deductible.)

FOR MEMBERS
Once you’ve logged into your Elevent account, the member price for tickets will show up automatically and this will be your only option. This is slightly different than it looked for live events, as you will not see a separate ticket for General Admission (non-members) or any other ticket options.


Virtual Event Schedule Info

How does the schedule work for virtual films events?
Virtual screening events take place over one or more calendar days, with the film being available to view starting at a certain time (typically 8:00  a.m. ET) on the start date and ending at midnight on the end date. Ticket sales will typically end at 8:00 p.m. on the end date. (Check individual events for exact times.)

Once you begin to watch a film you will have 48 hours to finish it or until midnight on the final day, whichever comes first. The link you receive to access a film is specific to your ticket and will only be accessed from one device. You will not be able to start watching on one device and finish watching on another. You will also not be able to share the link with anyone else once you have started watching it. You will be able to watch a film more than once within the 48 hour window on the same device.

For certain events that involve a Q&A or other “live” discussion, we will suggest a time to watch the film so the end of the film will be synchronized with the start of the live scheduled online event.  (i.e. Watch the film at 5:00 p.m. and then join us for a Q&A with the director at 7:00 p.m.

How does the virtual Q&A work?
The live Q&A will be a scheduled event and you will receive the Q&A link in the email with the film link. Click on the link in your virtual access email to access the Zoom Webinar login. The Q&A will be recorded and available on the Festival website if you are not able to join us live.

What time zone is the schedule using?
All times are based on Eastern Standard/Daylight Time.


Access Your Virtual Event

When will I have access to my virtual event or live stream?
You will receive a Virtual Access email to the email address used to purchase your ticket. This is a separate e-mail from your order confirmation. If the virtual event is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching. When the virtual event or access begins at a scheduled date and time, you will receive the Virtual Access email one hour before the virtual event.

I can’t find my Virtual Access email, what do I do?
Be sure to check spam and junk folders. Search your mailbox using “Woods Hole Film Festival” or the email address donotreply@mail.goelevent.com

I can’t find the virtual event access email?
You can access the virtual event from your Elevent Account on your Order History page. Click HERE for direct access. If not logged in, you will need to login first. You will see a view button displayed with the order details.

I don’t see the view button on my order history page, what do I do?
The view button will appear at the scheduled date and time for the virtual event. If you’ve purchased your ticket during the scheduled viewing dates, it may take up to an hour to show up after you’ve placed your order. If you believe the virtual event should be available for viewing and is not, please contact us at support@woodsholefilmfestival.org.


Watch Your Virtual Event

What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Do I need to download an app to watch?
No, you do not need to download and install and app to watch.

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.

Can I Chromecast content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. Click HERE for a video tutorial on how to Chromecast. Click HERE to download the Chromecast app.

Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player. Click HERE for more info from Apple.

What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.


Questions or problems?
Call 508-495-3456 or E-mail: support@woodsholefilmfestival.org