2019
SATURDAY, JULY 25 THROUGH
MONDAY, AUGUST 3, 2020
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Virtual How To & FAQ

Important Information and FAQs About Virtual Events and Tickets


How To PURCHASE A Virtual Ticket or Pass

Passes for the 2020 Woods Hole Film Festival are on sale now through August 3rd. Individual tickets for Festival screenings will be on sale starting July 25th at 8 am through August 3rd at 11:59 pm.

How to Purchase a Pass:

Visit www.woodsholefilmfestival.org

 

 

 

 

Click on the Festival Passes On Sale box

 

 

 

 

Select your pass option

 

 

 

 

Select the pass level you would like to purchase.

 

 

 

 

If you don’t already have an account with Elevent Ticketing you will need to register and create an account first. This link will take you to Elevent, the Festival ticketing system. You need an account in order to receive the email notifications from the ticketing system.

 

 

 

 

Complete the purchase transaction.

 

 

 

 

 

 

 

 

 

 

 

 

You will then receive an email from Elevent to create an account in CineSend, the Festival streaming platform.

 

 

 

 

 

This will allow you access to the entire festival program according to the level pass you purchased at watch.woodsholefilmfestival.org, without having to enter information each time you wish to watch a film. This information relates to watching films only. See information below for information about workshops, panels, and other “live” events.

To purchase a virtual ticket:
Tickets for individual screenings or events are available for purchase during the Festival from July 25th at 8 am through August 3rd at 11:59 pm EST. Search for the film you would like to watch or event you would like to attend and click the link to select that film or event. If you don’t have an account with Elevent Ticketing you will need to register and create an account first.  After you complete your purchase, you will receive an email confirmation with your ticket link included. The email will be sent to the email address registered with the account. If you can’t find the email with your ticket, please contact support@woodsholefilmfestival.org. (More info below.)

Ticket or Pass Quantity:
How many tickets or passes should I purchase? You need purchase only one pass or ticket per household to watch a film or event if you are all watching from the same location. If you have multiple people in your household who will be watching and wish to be a wonderful person and account for that, we encourage you to make a DONATION in any amount during the checkout process or any time you feel compelled. (Donations to the Woods Hole Film Festival are tax deductible.)

FOR MEMBERS
If you are a member, once you’ve logged into your Elevent account, the member price for tickets or passes will show up automatically and this will be your only option.

GEOBLOCKING: PLEASE NOTE THAT AT THE REQUEST OF THE FILMMAKERS THE FEATURE FILMS DRAMARAMA AND DECODING WATSON ARE NOT AVAILABLE TO PATRONS OUTSIDE OF THE COMMONWEALTH OF MASSACHUSETTS.


Virtual Festival Schedule Info

How does the schedule work to watch films during the 29th Woods Hole Film Festival?

If you are a passholder, you will be able to log in and watch any film at any time during the Festival consistent with your level of pass access. Festival watch dates: July 25th at 8 am through August 3rd at 11:59 pm. A passholder will be able to log into the streaming system from anywhere once you’ve created your account.

If you are a ticket purchaser, once you purchase a ticket, you will receive an email with an active link to the film or event.

Caution: The link you receive to access a film is specific to your ticket. You will not be able to start watching the film on one device and finish watching on another unless you are in one location and using the same WiFi ip address. Please make sure you are on WiFi and not data when you begin to watch a film. In addition you will not be able to share the link with anyone else once you have started watching it. Once you begin to watch a film you will have 48 hours to finish watching it. You will be able to watch a film more than once within the 48 hour window on the same device.

For certain events that involve a Q&A or other “live” discussion, we have created a suggested watch time so that the film will end prior to the start of the live scheduled online event.  (i.e. Watch the film at 6:00 p.m. and then join us for a Q&A with the director at 8:00 p.m.

How does the live virtual Q&A work?
The live Q&A is a scheduled event. If you are a passholder, the Zoom link will be accessed through the streaming platform. If you are a ticket purchaser you will receive the Q&A link in the email an hour prior to the start of the live event. Click on the link in your confirmation email to access the Zoom Webinar login. The Q&A will be recorded and available on the Festival website if you are not able to join it live.

What time zone is the schedule using?
All times are based on Eastern Standard/Daylight Time.


Access Your Virtual Event

When will I have access to my virtual event or live stream?
If you are a passholder, your event access begins on July 25th at 8 am and ends on August 3rd at 11:59 pm. During the Festival the films may be watched at your leisure or according to the suggested watch schedule. The live Q&A’s and other events will be accessible at the scheduled time. If you are a ticket purchaser, you will receive a Virtual Access email at the email address used to purchase your ticket.

I can’t find my Virtual Access email, what do I do?
Be sure to check Spam, Junk, and Promotions folders. Most customers who couldn’t find their invitation e-mail were able to locate it there. Search your mailbox using “Woods Hole Film Festival” or the email address donotreply@mail.goelevent.com or hello@cinesend.com

I can’t find the virtual event access email?
For ticket purchasers only, you can access the virtual event from your Elevent Account on the Order History page. Click HERE for direct access. If not logged in, you will need to login first. You will see a view button displayed with the order details. Pass holders can not access their invitation through their Order History. However, if you have already set up your virtual festival account, you can go to https://watch.woodsholefilmfestival.org to log in again.

I don’t see the view button on my order history page, what do I do?
The view button will appear at the scheduled date and time for the virtual event. If you believe the virtual event should be available for viewing and is not, please contact us at support@woodsholefilmfestival.org.


Watch Your Virtual Event

Please note that all information provided below is general and may not apply to your specific device. We do not guarantee that you will be able to stream to your television. Devices have different settings and connection instructions even within a brand. We will try to assist you connecting to your television, but we recommend that you contact the product manufacturer if you have trouble connecting beyond our ability to help. 

What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Do I need to download an app to watch?
No, you do not need to download and install and app to watch. We do not offer events on Apple TV app or Roku.

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.

Can I Chromecast content?
It is possible for you to Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. Reminder, Screen Mirroring is not supported, so a lightening adapter will not work.

Here is a link to a You Tube video for Google Cast also known as Chromecast

Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player.

Here is a link to a video for airplay and Apple TV.

You may also be able connect your device directly to your TV with an HDMI cable. Please check your computer and television settings to make sure the picture and sound will both work. Do not use screen mirroring or the picture will not come through.

What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?
The streaming service uses adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.


Questions or problems?
Call 508-495-3456 or E-mail: support@woodsholefilmfestival.org